Help & FAQ

Just an email and a password, that's it. No home address, no phone number and no ID scan until your daily winnings pass A$2,000. The whole sign-up takes under 60 seconds, and the site accepts Australian players even though it operates offshore.

Start a chat with the on-chain transaction hash of any earlier deposit plus your registered username. Once support confirms you own the wallet, manual recovery is sorted within 24 hours.

No, one account per person and one per household. Multi-accounting voids every reward and can freeze the linked wallets; the anti-fraud checks are automated and look back over your history.

BTC, ETH, USDT (ERC-20, TRC-20, BEP-20, SOL, TON), USDC, LTC, SOL, TRX, BNB, TON, DOGE, BCH and XRP. Prefer Aussie dollars? An AUD on-ramp via Swapped (card, Apple Pay or PayID) lets you buy crypto and top up in a few taps.

Around 3 minutes on average from request to on-chain confirmation. TRX, SOL and LTC usually clear in under 60 seconds, while BTC and ETH ride on mempool traffic. Cash-outs under A$20,000 are auto-approved with no manual review.

No platform fees either way. Duel wears the on-chain network fee on every supported chain, so the amount you see in your wallet is the amount that lands in your address, in full.

A$250,000 per rolling 24 hours on a single account. Anything larger goes through a manual review and still wraps up within 24 hours. There's no weekly cap.

Once your daily withdrawals top A$2,000, or if an automated risk flag trips (mismatched IPs, VPN-hopping through high-risk regions, on-chain links to mixers). The standard pack is a passport or licence scan plus a 30-second selfie video, and review is usually under 24 hours. Being offshore, Duel runs its own AML and KYC checks rather than ones overseen by ACMA.

Player balances sit in segregated cold-storage wallets, kept apart from the casino's operating treasury. The hot wallet that pays withdrawals only holds a day's processing float, so even a worst-case breach can't drain player funds.

Nothing to claim. Pokies (slot) rakeback builds up automatically on every spin and lands in your wallet within minutes as withdrawable cash, no opt-in, no minimum deposit and no rollover.

Pokies rakeback is funded by provider GGR, so it only applies to third-party slots. Originals run on a different model: they already publish a 99 to 100% RTP, which works like rakeback baked in. They still earn the weekly originals rebate.

Only for confirmed abuse, multi-accounting, chip-dumping between accounts or bot play. Ordinary betting with normal variance is never punished, and there are no sneaky triggers like "max bet A$5 while a bonus is active".